Terms of Service

1. Acceptance of Terms

By accessing or using our multi-tenant call center platform and related services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services. These terms apply to all users, including Master Admins, Tenant Admins, Managers, and Agents.

2. Service Description

We provide a self-hosted, multi-tenant call center software platform that includes inbound and outbound campaign management, WebRTC-based softphone, IVR configuration, real-time reporting, and multi-tenant administration. The platform is installed on your server infrastructure.

3. Installation and Setup

• Installation is performed by our team on your designated server
• A one-time installation fee applies as specified in our pricing
• Installation includes server setup, security patches, initial configuration, SIP trunk assistance, and a platform demonstration
• Seven (7) days of post-installation support are included
• You are responsible for providing server access and maintaining server infrastructure

4. Pricing and Payments

4.1 Single-Tenant Plan

• One-time installation fee: $1,299 USD
• First year: No subscription fees
• Includes unlimited agents and unlimited concurrent calls

4.2 Multi-Tenant Plan

• One-time installation fee: $2,499 USD
• First year: No subscription fees
• From Year 2: $50 USD per active tenant per month
• Includes unlimited users and calls per tenant

4.3 Payment Terms

Installation fees are due prior to commencement of installation. Monthly tenant fees (applicable from Year 2 for multi-tenant plans) are billed at the beginning of each month. All fees are non-refundable unless otherwise specified.

5. Your Responsibilities

• Maintain adequate server infrastructure (hardware, bandwidth, uptime)
• Keep server operating system and dependencies updated
• Comply with all applicable telecommunications laws and regulations
• Obtain necessary licenses for VoIP and call center operations in your jurisdiction
• Ensure compliance with Do Not Call (DNC) regulations for outbound campaigns
• Maintain the security of your admin credentials and user accounts
• Create and maintain data backups

6. Acceptable Use

You agree not to use the platform to:

• Make calls that violate any applicable laws or regulations
• Engage in harassment, fraud, or deceptive practices
• Distribute malware or engage in any malicious activities
• Attempt to reverse engineer, decompile, or modify the platform source code
• Sublicense, resell, or redistribute the software without authorization
• Violate Do Not Call regulations or spam call recipients

7. Intellectual Property

All content on this website and within the platform — including but not limited to software code, design, graphics, logos, text, documentation, and related materials — is the proprietary property of AnrizVoIP and is protected under applicable copyright, trademark, and intellectual property laws. © 2026 AnrizVoIP. All Rights Reserved.

Your purchase grants you a limited, non-exclusive, non-transferable license to use the software, not ownership of the software itself. You may not copy, modify, distribute, reverse engineer, or create derivative works without prior written consent from AnrizVoIP.

8. DMCA / Copyright Infringement Notice

AnrizVoIP respects the intellectual property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws, we will respond to clear notices of alleged copyright infringement that comply with the DMCA.

8.1 Reporting Infringement

If you believe that your copyrighted work has been copied or used in a way that constitutes copyright infringement, please submit a written notice to our designated copyright agent containing the following information:

• Your full legal name, address, telephone number, and email address
• A description of the copyrighted work you claim has been infringed
• The specific URL or location on our website where the infringing material appears
• A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf
• Your physical or electronic signature

Submit DMCA takedown notices to: legal@anrizvoip.com

8.2 Counter-Notice

If you believe your content was removed by mistake or misidentification, you may submit a counter-notice to legal@anrizvoip.com with your full name, address, the content that was removed and its original location, a statement under penalty of perjury that the removal was a mistake, and your physical or electronic signature. We will process valid counter-notices in accordance with applicable law.

8.3 Repeat Infringers

AnrizVoIP reserves the right to terminate the accounts of users who are found to be repeat infringers of intellectual property rights.

9. Data Ownership

All data generated through your use of the platform (call records, recordings, agent data, campaign data, tenant data) belongs to you. Since the platform runs on your server, you maintain full control over your data at all times. We do not access your data unless you explicitly grant permission for support purposes.

10. Support and Updates

• 7 days of post-installation support included with every installation
• Extended support plans available separately
• Platform updates provided during active subscription periods
• Critical security patches provided regardless of subscription status

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the platform. Our total liability shall not exceed the amount paid by you for the installation services.

12. Warranty Disclaimer

The platform is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of harmful components. Call quality and capacity depend on your server hardware, network infrastructure, and SIP trunk provider.

13. Termination

Either party may terminate the service relationship at any time. Upon termination of multi-tenant subscription, the platform will continue to function but will no longer receive updates or support. There are no long-term contracts; multi-tenant pricing from Year 2 is month-to-month.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms shall be resolved through good faith negotiation first, and if necessary, through binding arbitration.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through our website. Continued use of the platform after changes constitutes acceptance of the updated terms.

16. Contact

For questions about these Terms of Service, please contact us through our Contact page or email us at legal@anrizvoip.com.