From Install to First Call in Days
Getting started is simple. Follow these 6 steps and your call center will be operational in just a few business days.
Your Path to Going Live
Install on Your Server
We install the platform on your Linux server (VPS or dedicated). The installation includes security hardening, SSL setup, and complete system configuration. Takes 1-2 business days.
Configure SIP / VoIP
We help you connect your preferred SIP trunk provider (Twilio, Vonage, Telnyx, etc.). Configure DIDs, caller IDs, and call routing rules to match your business requirements.
Create Tenants
Set up individual workspaces for each of your customers. Each tenant gets isolated data, independent configuration, and their own admin dashboard.
Add Agents
Add agents to each tenant. Assign skills, configure break codes, set availability rules, and equip them with the browser-based WebRTC softphone.
Start Making Calls
Launch inbound queues and outbound campaigns. Agents begin handling calls immediately from their browser. No hardware or software installation needed.
Monitor & Optimize
Track performance in real-time. Use dashboards to monitor call volumes, agent productivity, SLA compliance, and campaign results. Export reports for analysis.
Typical Timeline
Day 1-2
Server Installation
Full platform deployed on your server
Day 3
SIP & VoIP Setup
Trunk connected, DIDs configured
Day 4
Tenant & Agent Setup
Workspaces created, agents onboarded
Day 5
Go Live!
Start taking and making calls
Setup & Installation FAQ
Common questions about the setup process, server requirements, and getting started.
The typical end-to-end setup takes 3-5 business days: 1-2 days for server installation, 1 day for SIP configuration and testing, and 1-2 days for tenant creation, agent setup, and go-live testing. Simple deployments can be completed in as little as 2 days.
Minimum: 4 CPU cores, 8GB RAM, 100GB SSD, Ubuntu 20.04+/CentOS 7+, stable internet (100 Mbps+). Recommended for 50+ concurrent calls: 8 CPU cores, 16GB RAM, 200GB SSD. We can advise on the right specs based on your expected call volume during the demo.
Yes. The platform works on any VPS or dedicated server provider including DigitalOcean, AWS, Google Cloud, Azure, Linode, Vultr, OVH, and Hetzner. As long as the server meets minimum specs and runs a supported Linux distribution, it will work.
No. Agents use a browser-based softphone powered by WebRTC. They simply open their browser, log in, and start making calls. Compatible with Chrome, Firefox, and Edge. No plugins, extensions, or desktop applications required.
Adding a new tenant takes less than 5 minutes. Log in as Master Admin, navigate to Tenant Management, click Add Tenant, fill in the company details, assign a subscription tier, and the tenant workspace is instantly created with its own admin login.
Server uptime depends on your hosting provider. We recommend providers with 99.9%+ uptime SLAs. For mission-critical deployments, we can help configure automatic backups, failover scripts, and monitoring alerts so you are notified immediately of any issues.
Yes. We can assist with data migration including agent lists, contact databases, and configuration settings. The complexity depends on your current platform. Share your migration needs during the demo and we will create a migration plan.
Software updates are provided as part of the platform. Security patches are applied during initial installation. For ongoing updates, our support team can apply them remotely or provide instructions for your IT team to handle.
Yes. The tenant admin portal and agent interface can be customized with your company logo, colors, and branding. Each tenant can have their own branding applied independently.
The 7-day support covers: troubleshooting any installation issues, helping configure initial campaigns and IVR menus, answering questions about system administration, assisting with SIP trunk fine-tuning, and ensuring everything works correctly before handover.
Ready to Get Started?
Schedule your installation today and be live within a week.
Schedule Installation