The Contact Center Platform Finance Teams Trust
Compliance-first, secure, and scalable - with Year 1 completely FREE. Stop overpaying legacy vendors for compliance features that should be standard.
Whether you run retail banking support, insurance claims, collections, or wealth advisory - AnrizVoIP gives you enterprise-grade capabilities with built-in regulatory compliance.
Stop Paying Premium for Compliance Features
Legacy platforms charge $30-$50/agent extra for PCI-DSS recording, encryption, and audit trails. With AnrizVoIP, every compliance feature is included free - Year 1 and beyond.
We Know What Keeps Finance Leaders Up at Night
Every feature in AnrizVoIP exists because a financial services operator told us they needed it. Here is how we solve your biggest challenges.
Legacy platforms charge $100-$200/agent/month for compliance features
Year 1 completely FREE - including PCI-DSS ready call recording, encryption, and audit trails. No premium compliance add-ons. From Year 2, pricing is a fraction of enterprise alternatives.
Compliance audits reveal gaps in call recording and data retention
Every call is recorded with TLS/SRTP encryption, configurable retention policies, tamper-evident audit logs, and role-based access. Built for PCI-DSS, SOX, and MiFID II from the ground up.
Sensitive customer data exposed across multiple disconnected systems
Multi-tenant architecture with complete data isolation per business unit or client. PII masking, encrypted storage, and granular RBAC ensure sensitive financial data stays protected at every layer.
Customers waiting 10+ minutes for account inquiries and disputes
Intelligent skill-based routing matches callers to the right specialist instantly - loan officers, fraud analysts, claims adjusters, or wealth advisors. Priority queues for VIP clients reduce wait times by 70%.
No real-time visibility into SLA compliance and agent performance
12 pre-built report types with live dashboards tracking SLA adherence, average handle time, first-call resolution, and compliance metrics. Supervisor alerts trigger before SLAs are breached.
Outbound collections campaigns lack intelligent pacing and compliance controls
Predictive, progressive, and preview dialer modes with time-zone aware dialing, DNC management, call frequency controls, and automated payment IVR - all compliant with TCPA, FDCPA, and local regulations.
Everything Financial Services Need in One Platform
No compliance add-ons to buy. No security modules to negotiate. Every capability listed below is included from day one.
Compliance-First Architecture
Built from the ground up for regulated industries. TLS/SRTP encryption on all calls, PCI-DSS ready card capture with DTMF masking, SOX-compliant audit trails, and configurable data retention policies.
Secure Agent Desktop
Browser-based WebRTC softphone with integrated CRM screen pops, secure payment capture, customer verification workflows, and knowledge base access. No sensitive data stored on agent devices.
Intelligent Call Routing
Route callers to the right department instantly - loans, insurance claims, fraud, wealth management, or collections. Skill-based routing, priority queues for VIP clients, and overflow rules ensure no call is mishandled.
Real-Time Analytics & SLA Tracking
12 report types with live dashboards for SLA compliance, AHT, FCR, CSAT, and agent utilization. Supervisor alerts fire before SLAs are breached. Export to CSV/PDF for regulatory reporting.
Collections & Outbound Engine
Predictive dialer with TCPA/FDCPA compliance controls, time-zone aware dialing, DNC management, payment IVR, and disposition-driven follow-up workflows. Maximize recovery rates while staying compliant.
Data Security & Encryption
End-to-end encryption for voice and data. PII masking in logs and recordings, encrypted storage at rest, role-based access control, and IP whitelisting. Deploy on-premises or in your private cloud for full data sovereignty.
Built for Every Financial Vertical
Whether you run retail banking support, insurance claims, collections, or wealth advisory - the platform adapts to your operational model.
Retail Banking & Account Services
Handle account inquiries, balance checks, transaction disputes, card activations, and loan applications. IVR self-service reduces agent load by 40% while maintaining high CSAT scores.
Insurance Claims & Support
Streamline FNOL intake, claims status updates, policy renewals, and coverage inquiries. Skill-based routing connects callers to the right adjuster or underwriter on the first attempt.
Debt Collection & Recovery
Compliance-first collection campaigns with predictive dialing, payment IVR, automated promise-to-pay tracking, DNC management, and full audit trails for regulatory review.
Wealth Management & Advisory
Dedicated queues for high-net-worth clients with priority routing, secure document sharing, recorded advisory sessions, and MiFID II compliant interaction logging.
Fraud Detection & Prevention
Real-time fraud alert handling with priority queues, customer verification workflows, transaction confirmation IVR, and supervisor escalation for high-risk cases.
Mortgage & Loan Processing
Manage loan application calls, document follow-ups, rate lock notifications, and closing coordination. Preview dialer campaigns for application follow-ups with automated scheduling.
AnrizVoIP vs Legacy Platforms
See how AnrizVoIP stacks up against traditional contact center platforms on the metrics that matter to financial services operations.
| Feature | Legacy Platforms | AnrizVoIP |
|---|---|---|
| Per-Agent License Fee | $100-$200/agent/month | $0 (Year 1 FREE) |
| 100-Seat Annual Cost | $120,000-$240,000/year | $0 (Year 1) |
| Compliance Features | Premium add-on ($30-$50/agent) | Included (free) |
| PCI-DSS Call Recording | Extra cost + storage fees | Included |
| Setup / Onboarding | $10,000-$25,000 | $1,299 one-time |
| Concurrent Call Limits | Capped by plan | Unlimited |
| Multi-Department Support | Per-department fees | Built-in (free) |
| Predictive Dialer | Premium add-on | Included |
100-seat financial services team saves $120,000+ in Year 1 alone
What Financial Services Leaders Say
Hear from banks, insurers, and fintechs who switched to AnrizVoIP and never looked back.
We replaced Genesys with AnrizVoIP for our 200-seat collections team and saved over $300,000 in Year 1. The compliance features - call recording, DNC management, audit trails - are all included, not premium add-ons.
James Mitchell
VP of Operations, Pinnacle Financial Services, USA
Our wealth management division needed MiFID II compliant call recording and VIP priority routing. AnrizVoIP delivered both out of the box, plus the free first year gave us time to prove ROI to the board before budget approval.
Sophie Laurent
Head of Client Services, Alpine Wealth Advisory, Switzerland
The PCI-DSS ready payment IVR transformed our collections operation. Customers can make payments 24/7 without agent involvement, and every transaction is encrypted and audited. Recovery rates improved 25% in the first quarter.
Vikram Patel
Director of Collections, Horizon Credit Corp, India
Moving from a legacy platform to AnrizVoIP cut our average handle time by 30%. The skill-based routing ensures loan inquiries go straight to loan officers, and the IVR handles routine balance checks without agent involvement.
Rebecca Owens
SVP Contact Center Operations, Gateway Banking Group, UK
As a regulated fintech, we needed a platform that could scale without compromising on security. AnrizVoIP gave us end-to-end encryption, PII masking, and the ability to deploy on our own infrastructure. Full data sovereignty.
Carlos Mendez
CTO, NovaPay Financial, Mexico
The real-time SLA dashboards are a game-changer. Our supervisors can see compliance metrics, agent performance, and queue health at a glance. We went from reactive firefighting to proactive management overnight.
Aisha Rahman
Operations Manager, EmiratesFin Contact Center, UAE
Why Financial Institutions Choose Us
Six reasons banks, insurers, and fintechs migrate from legacy platforms to AnrizVoIP and never look back.
Year 1 Completely FREE
No license fees for your entire first year - including all compliance features. Deploy 500 agents and pay nothing. Prove ROI to your board before committing budget. This is not a trial.
Compliance Built-In, Not Bolted-On
PCI-DSS ready payment capture, SOX-compliant audit trails, MiFID II call recording, TCPA/FDCPA dialing controls, and encrypted storage - all standard. No compliance premium add-ons.
Full Data Sovereignty
Deploy on your own servers, private cloud, or our managed infrastructure. You control where data lives, how long it is retained, and who has access. No vendor lock-in, no data residency concerns.
Enterprise Scalability
From 10 agents to 5,000 - scale without renegotiating contracts. Unlimited concurrent calls, clustering for high availability, and geographic redundancy for disaster recovery.
Built for Regulated Industries
AnrizVoIP was designed for environments where compliance is non-negotiable. Our team understands financial regulation, audit requirements, and the cost of non-compliance.
Unlimited Agents & Departments
No per-seat licensing. Run banking, insurance, collections, and advisory teams on one platform with department-level isolation, routing, and reporting - all at one price.
From Compliance Review to Go-Live
We get financial services operations live in under 3 weeks - with full compliance verification at every step.
Compliance & Requirements Review
We review your regulatory requirements - PCI-DSS, SOX, MiFID II, HIPAA, TCPA - along with your department structure, call volumes, integration needs, and security policies. We design a compliant architecture.
Secure Platform Deployment
We deploy AnrizVoIP on your approved infrastructure with TLS/SRTP encryption, firewall configuration, IP whitelisting, and network segmentation. Full security hardening included.
Department & Workflow Setup
We configure departments, skill groups, IVR flows, call routing rules, compliance recording policies, payment IVR, and reporting dashboards tailored to your financial operations.
Training & Compliance Verification
Comprehensive training for agents, supervisors, compliance officers, and IT admins. We validate call recording, encryption, audit logging, and access controls meet your regulatory requirements.
Go-Live & Ongoing Compliance Support
Parallel run with your existing platform, then production cutover with zero downtime. Ongoing support includes compliance updates, security patches, performance optimization, and audit preparation assistance.
Frequently Asked Questions
Common questions from financial services leaders evaluating AnrizVoIP.
Yes, 100%. Your entire first year is free - no per-agent fees, no concurrent call limits, and all compliance features included. This applies whether you have 10 agents or 500. From Year 2, our pricing is significantly lower than legacy platforms like Genesys, Avaya, or NICE. The free year lets you prove ROI to your board before committing budget.
AnrizVoIP is PCI-DSS ready. We support DTMF masking for card capture (agents never see card numbers), encrypted call recording with configurable retention, secure payment IVR for automated payments, and audit trails for every transaction. You can deploy on PCI-certified infrastructure for full compliance.
Every call is recorded with TLS/SRTP encryption in transit and AES-256 encryption at rest. Recordings have configurable retention policies (e.g., 7 years for MiFID II), tamper-evident audit logs, role-based access controls, and legal hold capabilities. Recordings can be searched, exported, and provided to auditors on demand.
Yes. AnrizVoIP supports on-premises deployment, private cloud, or our managed cloud. Many financial institutions prefer on-premises deployment for full data sovereignty and regulatory compliance. You control the infrastructure, the data, and the encryption keys.
Yes. You can define skill groups for loans, insurance, collections, wealth management, fraud, and any other department. Callers are routed to the most qualified available agent based on skills, priority, and wait time. VIP clients can have dedicated queues with priority routing.
Our dialer includes TCPA and FDCPA compliance controls: time-zone aware dialing (no calls before 8am or after 9pm local time), call frequency limits per contact, mandatory DNC list checking, consent tracking, and automatic abandoned call rate monitoring to stay within regulatory thresholds.
Yes. Each department can have its own IVR flows, routing rules, agent groups, campaigns, recording policies, and reporting dashboards. Data isolation ensures departments only see their own calls and data. This is ideal for banks running separate contact centers for retail banking, credit cards, and wealth management.
We integrate with core banking systems, CRMs (Salesforce, Microsoft Dynamics), loan origination systems, claims management platforms, payment gateways, and KYC/AML systems via our REST API and webhooks. We also support SIP trunk providers (Twilio, Telnyx, Vonage) and custom integration development.
AnrizVoIP supports active-active clustering, geographic redundancy, and automatic failover. For financial institutions requiring 99.99% uptime, we deploy across multiple data centers with real-time replication. Database clustering, load balancing, and health monitoring ensure continuous operations.
A typical deployment takes 2-3 weeks, including compliance review, security hardening, department setup, integration, training, and go-live. We run parallel operations with your existing platform before cutover. For urgent deployments, we can accelerate to under 10 days.
Your Financial Operations Deserve a Secure, Compliant Platform
Stop overpaying for compliance add-ons. Stop managing security gaps across disconnected systems. Stop worrying about audit readiness.
Start with Year 1 FREE. Deploy in under 3 weeks. Scale without limits.