Everything You Need to Run a World-Class Call Center

There is no limit on the number of tenants. As a Master Admin, you can create as many tenants as your server resources allow. Each tenant operates in complete isolation with their own users, campaigns, and data.

The platform supports SIP (Session Initiation Protocol) for trunk connections and WebRTC for browser-based calling. You can connect any standard SIP trunk provider including Twilio, Vonage, Bandwidth, and others. The agent desktop uses WebRTC so agents can make calls directly from their browser without installing any software.

Yes. The platform supports blended operations where agents can handle both inbound queue calls and outbound campaign calls. You can configure predictive, progressive, and preview dialing modes for outbound campaigns while maintaining inbound queues.

The system has a four-tier hierarchy: Master Admin (platform owner) manages all tenants and global settings. Tenant Admin manages their specific tenant including users, campaigns, and configurations. Managers oversee agent teams and can access reports. Agents can only access their softphone, assigned campaigns, and personal stats.

No. The platform supports unlimited concurrent calls. The actual capacity depends on your server hardware and SIP trunk capacity, not software limitations. There are no per-minute fees or call caps imposed by the platform itself.

The platform provides real-time dashboards showing live call volumes, agent status, queue depths, and SLA metrics. Historical reports include call detail records (CDRs), agent performance summaries, campaign results, and disposition reports. All reports can be filtered by date range, agent, campaign, or tenant.

Yes. All calls can be automatically recorded. Recordings are stored with associated metadata including caller ID, agent name, timestamp, duration, and disposition. Recordings can be played back, downloaded, or used for quality assurance and training purposes.

The platform runs on standard Linux servers. Recommended minimum specs are: 4 CPU cores, 8GB RAM, 100GB SSD storage, and a stable internet connection with at least 100 Mbps bandwidth. For larger deployments (50+ concurrent calls), we recommend scaling to 8 cores and 16GB RAM.

Yes. Each tenant admin can design their own IVR (Interactive Voice Response) menus and call flows. The system provides a builder to create multi-level IVR trees with options for time-based routing, language selection, department routing, and custom announcements.

Each tenant has complete data isolation at the application level. Tenant A cannot see, access, or interact with Tenant B data under any circumstances. This includes users, call records, recordings, campaigns, configurations, and reports. The Master Admin has visibility across all tenants for administrative purposes only.