Every Call. Every Metric.
Every Decision.
12 powerful report types, real-time dashboards, and AI-driven insights. See what's happening, what happened, and what to do next, all from one analytics hub.
Active Calls
34
+12%
Agents Online
47
94%
Avg Wait
12s
-8%
SLA
96.2%
+2.1%
SLA Alert
Queue 3 below 90% target
Daily Report Ready
Emailed to 5 stakeholders
12
Report Types
50+
KPI Metrics Tracked
100%
Real-Time Data
24/7
Automated Scheduling
Live Wallboard for Instant Decisions
Display your real-time dashboard on TV screens across the floor. Supervisors see live KPIs, agents see their performance, and management gets instant visibility into the entire operation.
Auto-Refreshing
Data updates every second. No manual refresh needed
Color-Coded Alerts
Green when targets are met, amber when approaching limits, red when SLA is breached
Multi-Tenant View
Switch between tenant dashboards or view all tenants on a single consolidated screen
Customizable Widgets
Drag-and-drop KPI widgets. Show only the metrics that matter to your operation
ACTIVE CALLS
34
IN QUEUE
7
SLA %
96.2
AGENT STATUS OVERVIEW
15
Available
22
On Call
6
Break
4
Wrap-Up
Every Report Your Operation Needs
Click any report to explore its features, benefits, and live metrics.
CDR Reports
Call Detail Records
Complete record of every call: inbound, outbound, and internal. Track duration, cost, disposition, recording links, and agent performance per call.
Key Benefits
- Full audit trail for compliance and dispute resolution
- Track call costs and billing per tenant, campaign, or agent
- Export to CSV/Excel for custom analysis and external reporting
- Filter by date range, agent, campaign, disposition, or duration
4m 32s
Avg Call Duration
1,247
Total Calls Today
$0.03
Cost/Call
12 Reports at a Glance
Every report designed to answer a specific operational question. Together, they give you 360° visibility.
From Data to Decisions
Analytics isn't just about numbers. It's about knowing exactly what action to take and when to take it.
Make Data-Driven Decisions
Stop guessing. See exactly where your operation excels and where it needs attention. Real numbers, real insights, real impact.
Track Every Agent in Real-Time
Know who is available, on call, on break, or idle. Monitor productivity across your entire team from a single screen.
Ensure SLA Compliance
Set target thresholds for answer time, abandonment rate, and resolution time. Get instant alerts when SLAs are at risk.
Optimize Workforce Planning
Analyze historical patterns to forecast call volumes. Schedule the right number of agents at the right time.
Reduce Operational Costs
Identify inefficiencies: excessive hold times, unnecessary transfers, idle agents. Fix them before they impact your bottom line.
Export & Integrate Anywhere
Download reports as CSV, Excel, or PDF. Schedule automated email reports daily, weekly, or monthly to stakeholders.
How Analytics Drive Daily Operations
A supervisor's day powered by data, from morning review to end-of-day reporting.
Morning Review
Open the real-time dashboard. Check overnight missed calls, voicemail count, and agent login status. Prioritize callbacks for missed leads.
Campaign Launch
Review campaign reports from yesterday. Adjust today's dialing strategy based on conversion data. Launch auto-campaign with optimized contact lists.
SLA Alert Response
Dashboard flashes amber. Queue 3 wait time exceeds 30s. Check queue reports, identify bottleneck, reassign 2 agents from a quieter queue.
Agent Performance Check
Review user performance reports. Top agent has 32% conversion, so schedule a team session to share her techniques. Two agents below target, so schedule 1:1 coaching.
Live Monitoring
Use live call reports to monitor quality. Whisper to a junior agent during a difficult call. Barge into another to handle an escalation directly.
Lead Pipeline Review
Check lead reports: 612 conversions this week, 15.9% rate. Identify top-performing campaigns and allocate more budget to them.
End-of-Day Report
Generate daily CDR report. Export to Excel for management. Schedule automated email report for tomorrow morning. Review login/logout compliance.
Stop Guessing. Start Knowing.
12 report types. 50+ KPIs. Real-time dashboards. Automated scheduling. Year 1 completely free.