Inbound. Outbound. Blended.
One Platform.
Run every type of call center campaign from a single dashboard. Predictive dialing, skill-based routing, IVR menus, and real-time analytics, all campaign-driven, all included.
Customer Support Queue
Inbound Campaign
7
In Queue
15
On Call
96%
SLA
14s
Avg Wait
Q1 Sales Campaign
Outbound, Predictive
12
Dialing
8
Connected
22%
Conv.
847
Left
Collections Blended
Blended, Auto-Switch
3
Inbound
6
Outbound
97%
Util.
0
Idle
Agent Login
Campaign: Sales Q1
Conversion Up
+18% this week
3
Campaign Types
300%
More Agent Talk Time
$0
Per-Campaign Fee
97%
Agent Utilization (Blended)
Every Agent Starts with a Campaign
Our system is campaign-driven. Agents must select a campaign at login, ensuring every call, every metric, and every outcome is tracked to the right campaign. One agent, one campaign, full accountability.
Agent Opens Browser
No software installation needed. Open Chrome, Firefox, or Edge and navigate to the login page.
Enter Credentials
Agent enters their username and password. Two-factor authentication can be enabled for extra security.
Select Campaign
A dropdown shows only the campaigns assigned to this agent. Select one campaign to join.
Agent Desktop Loads
The WebRTC softphone activates. Agent status is set to Available. Calls begin routing based on campaign type.
Why Single Campaign Login?
Prevents data mixing. Every call record, disposition, and performance metric is cleanly attributed to one campaign. No ambiguity in reporting.
Need Both Inbound & Outbound?
That is exactly why we built Blended Campaigns. One login, both directions. No need to log out and switch campaigns throughout the day.
Multi-Campaign Assignment
Agents can be assigned to multiple campaigns but only log into one at a time. Managers control which campaigns each agent can access.
Choose the Right Campaign for Every Scenario
Click each campaign type to explore its features, use cases, benefits, and setup requirements.
Inbound Campaign
Receive, Route & Resolve
Handle incoming calls with intelligent queuing, skill-based routing, and IVR menus. Every call reaches the right agent in the right department, every time.
7
In Queue
22
Active
96%
SLA
14s
Avg Wait
When to Use This Campaign
- Customer support and helpdesk operations
- Order processing and appointment scheduling
- Technical support with skill-based routing
- Multi-language support with language-based queues
- Emergency hotlines and service desks
Key Benefits
- Skill-based routing ensures customers reach the most qualified agent
- IVR menus auto-route callers to the correct department without human intervention
- Queue priority rules let VIP customers skip ahead
- Real-time queue monitoring with SLA alerts prevents service level breaches
- Automatic callback option reduces caller wait time and abandonment
- Business hours routing sends after-hours calls to voicemail or alternate destinations
What You Need to Set Up
Inbound Rules
Define how incoming DID numbers map to specific campaigns and queues
IVR Menu
Design the auto-attendant flow: greetings, menu options, and routing logic
Queue Configuration
Set ring strategy (round-robin, longest idle, skill-based), max wait time, and overflow rules
Agent Skills
Assign skill tags to agents so calls route to the most qualified person
Business Hours
Define operating hours per campaign. Route differently after hours
Disposition Codes
Create outcome codes agents select after each call for reporting and follow-up
Campaign Management That Others Charge Extra For
Everything your competitors sell as premium add-ons, we include in every plan. No surprise fees, no feature gatekeeping.
Campaign-Based Agent Login
Agents select their campaign at login, no unauthorized access to other campaigns. Every call, disposition, and metric is tracked per campaign.
Unlimited Campaigns, Zero Extra Cost
Create as many campaigns as you need. No per-campaign fees, no per-agent fees, no limits. Most competitors charge $50-200 per campaign.
All 3 Dialing Modes Included
Predictive, progressive, and preview dialing are included in every plan. Others charge $20-50/agent extra for predictive dialing alone.
Real-Time Campaign Dashboard
See live metrics: agents active, calls in queue, dial rate, conversion rate, contacts remaining, updating every second.
Built-In DNC Compliance
Upload DNC lists, auto-scrub contacts before dialing, and maintain compliance logs. No third-party compliance tools needed.
No Per-Minute Billing
Run campaigns 24/7 without worrying about per-minute charges eating into your budget. Your only telephony cost is your SIP trunk.
See How We Compare
Campaign Management Questions
Common questions about inbound, outbound, and blended campaign setup and operations.
No. By design, an agent can only be logged into one campaign at a time. This ensures clean tracking, accurate reporting, and prevents agents from being overwhelmed. However, our Blended Campaign solves this by combining inbound and outbound operations into a single campaign login, so agents can handle both without switching.
Predictive dialing uses algorithms to dial multiple numbers simultaneously and connects answered calls to available agents, maximizing talk time but with a small risk of abandoned calls. Progressive dialing dials one number per available agent, ensuring every answered call has an agent ready. Preview dialing shows the contact details to the agent first, letting them review before manually initiating the call. This is ideal for high-value or complex sales.
Inbound rules map your DID (phone) numbers to specific campaigns. When a call comes in on a particular DID, the system checks the inbound rules to determine which campaign queue should receive the call. You can configure rules based on the called number, caller ID, time of day, or IVR menu selections. Multiple DIDs can point to the same campaign.
Outgoing rules define how the system places outbound calls: which SIP trunk to use, what caller ID to display, dialing prefixes, and codec preferences. Without outgoing rules, the system would not know which trunk to route calls through or what caller ID to present. You can create multiple outgoing rules and assign them per campaign for different regions or providers.
The blended campaign uses configurable thresholds. When an agent has been idle (no inbound calls) for a set number of seconds (e.g., 30 seconds), the system automatically presents an outbound call. When an inbound call arrives, it takes immediate priority. The outbound dialer pauses for that agent until the inbound call and wrap-up are complete.
No. You can create unlimited campaigns (inbound, outbound, or blended) at no extra cost. There are no per-campaign fees. The only practical limit is your server resources and SIP trunk capacity for concurrent calls.
Yes. Upload CSV or Excel files with contact details: phone number, name, email, and any custom fields your operation needs. The system validates phone numbers, removes duplicates, scrubs against your DNC list, and queues the contacts for dialing. You can upload additional contacts to an active campaign at any time.
Each tenant has their own isolated set of campaigns. Tenant A cannot see or access Tenant B campaigns. Agents are assigned to campaigns within their tenant. The Master Admin can view campaign metrics across all tenants, but campaign configuration is managed independently by each Tenant Admin.
Launch Your First Campaign Today
3 campaign types. Unlimited campaigns. Predictive dialing included. Year 1 completely free.