The Contact Center Platform BPOs Actually Need
Multi-tenant, multi-campaign, unlimited agents - with Year 1 completely FREE. Stop overpaying legacy vendors and start scaling profitably.
Whether you run 50 agents or 5,000, AnrizVoIP gives you enterprise-grade capabilities without enterprise-grade pricing.
Stop Paying $50-$150 Per Agent Per Month
A 100-seat BPO pays $90,000-$180,000/year to legacy platforms. With AnrizVoIP, your Year 1 cost is $0. Year 2 onwards? A fraction of what you are paying today.
We Know What Keeps BPO Leaders Up at Night
Every feature in AnrizVoIP exists because a BPO operator told us they needed it. Here is how we solve your biggest challenges.
Paying $50-$150/agent/month to legacy vendors
Year 1 completely FREE. No per-agent fees, no concurrent call limits. From Year 2, pricing that is a fraction of enterprise alternatives.
Cannot scale without massive upfront investment
Spin up 500 new agent seats in minutes - not weeks. Our multi-tenant architecture means zero infrastructure overhead when onboarding new clients.
Managing separate platforms for each client
One platform, unlimited tenants. Each BPO client gets a completely isolated environment with their own branding, users, campaigns, and reporting - all from a single deployment.
Agents switching between 5 different tools
Everything in one WebRTC-based agent desktop: softphone, CRM screen pops, disposition codes, call scripts, knowledge base, and real-time stats. No tab-switching, no context loss.
Client reporting takes hours of manual work
12 pre-built report types + real-time dashboards per tenant. Clients get their own login to see live agent status, call metrics, and campaign performance - zero manual effort from you.
Outbound campaigns lack intelligent pacing
Predictive, progressive, and preview dialer modes with automatic pacing based on agent availability, answer rates, and abandonment thresholds. Maximizes talk time, minimizes idle.
Everything a BPO Needs in One Platform
No modules to buy. No add-ons to negotiate. Every capability listed below is included from day one.
Omni-Channel Agent Desktop
Browser-based WebRTC softphone with voice, chat, email, and WhatsApp in a single unified interface. No hardware, no plugins, no downloads. Agents are productive from day one.
Campaign Management Engine
Run inbound, outbound, and blended campaigns simultaneously. Predictive dialer, progressive dialer, preview dialer, and manual modes with automatic agent allocation.
Multi-Tenant Architecture
Every BPO client runs in a fully isolated tenant with their own branding, users, campaigns, IVRs, recordings, and reports. Add new clients in minutes, not days.
Real-Time Analytics & Reporting
12 report types with live dashboards. Monitor agent performance, campaign metrics, call quality, SLA compliance, and cost-per-call in real time. Client-facing dashboards included.
IVR & Intelligent Routing
Drag-and-drop IVR builder with skill-based routing, priority queues, time-based routing, and overflow rules. Design complex call flows without writing code.
Compliance & Quality Assurance
Call recording with search and playback, agent evaluation scorecards, whisper/barge/listen for supervisors, and compliance-ready audit trails for regulated industries.
Built for Every BPO Vertical
Whether you run outbound sales, inbound support, collections, or surveys - the platform adapts to your operational model.
Outbound Sales & Lead Generation
High-velocity outbound campaigns with predictive dialing, lead scoring, automated callbacks, and real-time conversion tracking. Maximize agent talk time and close rates.
Inbound Customer Support
Multi-channel inbound support with intelligent ACD routing, skills-based distribution, SLA monitoring, and customer satisfaction surveys. Reduce wait times and improve CSAT.
Debt Collection & Recovery
Compliance-first collection campaigns with predictive dialing, payment IVR, call recording, DNC management, and disposition-driven follow-up workflows.
Appointment Setting & Scheduling
Preview dialer campaigns with calendar integration, appointment confirmation calls, automated reminders, and no-show follow-up sequences.
Survey & Market Research
Scripted survey campaigns with branching logic, response capture, real-time tabulation, and data export. Support for CATI (Computer-Assisted Telephone Interviewing).
Technical Support & Helpdesk
Tiered support queues with escalation rules, knowledge base integration, remote desktop sharing, ticket creation, and SLA-driven prioritization.
AnrizVoIP vs Legacy Platforms
See how AnrizVoIP stacks up against traditional contact center platforms on the metrics that matter to BPO operations.
| Feature | Legacy Platforms | AnrizVoIP |
|---|---|---|
| Per-Agent License Fee | $75/agent/month | $0 (Year 1 FREE) |
| 100-Seat Annual Cost | $90,000/year | $0 (Year 1) |
| Setup / Onboarding | $5,000-$15,000 | $1,299 one-time |
| Concurrent Call Limits | Capped by plan | Unlimited |
| Multi-Tenant Support | Extra cost | Built-in (free) |
| New Client Onboarding | 2-4 weeks | Same day |
| Predictive Dialer | Premium add-on | Included |
| Call Recording Storage | Per-minute charges | Included |
100-seat BPO saves $90,000+ in Year 1 alone
What BPO Operators Say
Hear from BPO companies across the globe who switched to AnrizVoIP and never looked back.
We migrated 300 agents from Five9 to AnrizVoIP and saved over $200,000 in the first year alone. The free Year 1 made the decision a no-brainer, and the multi-tenant setup let us onboard 8 new clients without any infrastructure changes.
Rajesh Sharma
CEO, Apex BPO Solutions, India
As a mid-sized BPO, we were priced out of enterprise platforms. AnrizVoIP gave us predictive dialing, real-time dashboards, and multi-tenant isolation at a price that actually makes sense. Our agents love the WebRTC desktop.
Maria Santos
Operations Director, CallBridge Outsourcing, Philippines
The client-facing dashboards changed our client retention game. Our BPO clients can now see their campaign performance in real time without asking us for reports. That transparency built trust and reduced churn by 40%.
Ahmed Al-Farsi
Managing Partner, GulfConnect BPO, UAE
We needed a platform that could handle outbound debt collection campaigns at scale with full compliance. AnrizVoIP delivered predictive dialing, DNC management, call recording, and audit trails - all out of the box.
Sarah Thompson
VP of Technology, Sterling Recovery Group, UK
Spinning up a new tenant for each client takes less than 10 minutes. We went from managing 3 clients on separate systems to 12 clients on one platform. The operational efficiency gain is massive.
David Okafor
CTO, NovaTel BPO, Nigeria
The blended campaign feature is exactly what we needed. Agents handle inbound support calls during off-peak hours and switch to outbound sales campaigns during peak - all automatically managed by the platform.
Chen Wei
Head of Operations, PacificVoice Contact Center, Malaysia
Why BPOs Choose Us Over the Rest
Six reasons BPO operators migrate from legacy platforms to AnrizVoIP and never look back.
Year 1 Completely FREE
No license fees for your entire first year. No per-agent charges, no concurrent call limits. Deploy 500 seats and pay nothing. This is not a trial - it is a full production platform.
True Multi-Tenant
Not bolted-on multi-tenancy - built from the ground up. Each client gets complete data isolation, their own branding, users, campaigns, and reports. One deployment, unlimited clients.
Predictive Dialer Included
Enterprise-grade predictive, progressive, and preview dialers are standard - not a premium add-on. Automatic pacing, AMD detection, and compliance controls built in.
Deploy Anywhere
Self-hosted on your own servers, private cloud, or our managed cloud. You control the infrastructure, the data, and the compliance. No vendor lock-in.
We Are a BPO Platform Ourselves
AnrizVoIP is not a generic tool adapted for BPO. It was built by a team that runs contact center operations across 12 countries. We understand your world.
Unlimited Agents & Calls
No per-seat licensing. No concurrent call caps. Scale from 10 agents to 1,000 without renegotiating contracts or paying overage fees.
From Signup to Go-Live
We get BPO operations live in under 2 weeks. Here is how the onboarding unfolds.
Discovery & Planning
We analyze your BPO operations - number of agents, client mix, campaign types, compliance requirements, and integration needs. We design the architecture and deployment plan.
Platform Deployment
We deploy AnrizVoIP on your infrastructure (or ours). FreeSWITCH core, OpenSIPS load balancing, WebRTC gateway, database cluster, and monitoring stack - production-ready.
Tenant & Campaign Setup
We configure tenants for each of your BPO clients, set up SIP trunks, IVR flows, campaigns, agent groups, dispositions, and client-facing dashboards.
Agent Training & Go-Live
Comprehensive training for agents, supervisors, and admins. Parallel run with your existing platform, then cutover to production with zero downtime.
Ongoing Support & Optimization
Post-launch support with performance monitoring, campaign optimization, feature enhancements, and dedicated account management. Your platform keeps getting better.
Frequently Asked Questions
Common questions from BPO operators evaluating AnrizVoIP.
Yes, 100%. Your entire first year is free - no per-agent fees, no concurrent call limits, no feature restrictions. This applies whether you have 10 agents or 500. From Year 2, our pricing is significantly lower than legacy platforms like Five9, Genesys, or NICE. The free year lets you prove ROI before committing any budget.
Each of your BPO clients gets a completely isolated tenant within the platform. They have their own users, campaigns, IVR flows, recordings, reports, and branding. Data is fully isolated - no client can see another client's data. You manage everything from a super-admin dashboard, and clients can optionally get their own login for self-service reporting.
Yes. Our predictive dialer is a core feature, not a premium add-on. It supports predictive, progressive, preview, and manual dialing modes with automatic pacing based on agent availability and answer rates. It includes AMD (Answering Machine Detection), DNC list management, and compliance controls for TCPA and other regulations.
There are no per-agent licenses or concurrent call caps. The practical limit depends on your server infrastructure. A typical single-server deployment handles 200-300 concurrent calls. With clustering and load balancing (which we set up for you), we scale to thousands of concurrent calls across multiple nodes.
Yes. Each tenant can have its own admin users and supervisor users with configurable permissions. Clients can log in to see real-time agent status, campaign metrics, call recordings, and historical reports - without seeing any other tenant's data. This eliminates the need for manual report generation.
Yes. Agents can be assigned to both inbound queues and outbound campaigns simultaneously. The platform automatically manages the blending - when inbound call volume is low, agents are fed outbound calls from the dialer. When inbound volume spikes, agents are pulled from outbound to handle the queue. This maximizes agent utilization.
Yes. The entire platform can be white-labeled with your logo, colors, and domain. Each tenant can also be individually branded for your clients. The agent desktop, admin dashboard, and client portal all support custom branding.
Once the platform is deployed, onboarding a new client takes less than a day. Creating a tenant, configuring SIP trunks, setting up campaigns, and provisioning agents can all be done in a few hours. We provide onboarding templates and automation scripts to speed this up further.
We integrate with major CRMs (Salesforce, HubSpot, Zoho), helpdesk tools (Zendesk, Freshdesk), SIP trunk providers (Twilio, Telnyx, Vonage), payment gateways, and custom systems via our REST API and webhooks. We also support custom integration development for specific BPO workflows.
Yes. The platform supports TLS/SRTP encryption, call recording with retention policies, audit logging, role-based access control, and PCI-DSS/HIPAA-ready architecture. For debt collection, we include DNC management, call frequency controls, and time-zone aware dialing compliance.
Your BPO Deserves a Better Platform
Stop overpaying for per-agent licenses. Stop managing separate platforms for each client. Stop waiting weeks to onboard new campaigns.
Start with Year 1 FREE. Deploy in under 2 weeks. Scale without limits.