Getting Started Guide - Documentation | AnrizVoIP Contact Center

Welcome to the Multi-Tenant Call Center Platform. This guide walks you through the essential first steps after installation.

Logging In

After installation, you will receive Master Admin credentials via email. Navigate to your server URL and log in with the provided username and password.

Dashboard Overview

The Master Admin dashboard gives you a bird's-eye view of your entire platform:

Total Tenants: Number of active tenant workspaces

Active Agents: Currently logged-in agents across all tenants

Live Calls: Real-time count of ongoing calls

System Health: Server resource utilization

First Steps

Change your password: Navigate to Settings and update the default password

Configure SIP Trunk: Go to Telephony Settings and add your SIP trunk provider details

Create your first tenant: Navigate to Tenant Management and click "Add Tenant"

Assign a subscription tier: Choose Basic, Professional, or Enterprise for the tenant

Create a Tenant Admin: Add an admin user for the new tenant

Next Steps

Once your first tenant is set up, the Tenant Admin can:

Add agents and assign skills

Create inbound queues and outbound campaigns

Configure IVR menus

Set business hours and routing rules